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Information Technology

Office of the Chief Information Officer (CIO)

Through the direction of the NMCD Chief Information Officer (CIO) and Deputy Chief Information Officers, the Office of the CIO is responsible for providing overall direction of all technology efforts for the Agency, based on identified goals. The Office of the CIO provides recruitment, training, supervision, support, evaluation and oversight of all IT personnel, IT procurement, review and approval of all IT hardware and software for NMCD, and management of the IT budget. The Office of the CIO creates and enacts both short and long-term IT plans, writes and presents business cases to obtain funding for new technology and creates and maintains all IT-related policies and procedures. Additionally, the Office of the CIO provides executive oversight and leadership for all IT-related contracts and projects. The Office of the CIO also includes the Business Office, responsible for IT procurement and budget-related tasks.

ITD is divided into four additional sections – Infrastructure, Applications/Database, Project Management/Business Analysis and Quality Assurance/Research. This structure supports the alignment of Information Technology with the goals of Agency business. These four areas work together to provide quality service and support to approximately 2400 users statewide in prison facilities, probation and parole offices, and centralized administration and training locations.


The Application section is comprised of application developers who are responsible for the design, development, implementation, maintenance, and operations of NMCD applications both large and small. NMCD’s main application,  Offender Management Network Information (OMNI), tracks over 26,000 offenders from intake to successful community reentry and reintegration.

The Database section is responsible for the development and design of database strategies, monitoring and improving database performance and capacity, and planning for future expansion requirements for both small and large databases such as the Offender Management Network Information (OMNI).

Quality Assurance/ Research

The Quality Assurance section consists of quality assurance analysts who provide data analysis and potential corrective action for all data entered into all production systems including our Offender Management System. They work closely with the Business Analysis section to ensure all development to enhance existing systems or create new systems
follows department business process and policies.

The Research group is responsible for all reporting and statistical analysis from our offender management system.


The Infrastructure section consists of the NMCD Helpdesk, Desktop Support, System Administration, Security & Compliance, and Network Administration. These teams provide high level technical support to the agencies robust video conferencing, video surveillance, and data network operations. The group ensures telecommunications and connectivity to all NMCD systems and applications ensuring the end user community with a pleasurable experience.

Project Management/Business Analysis

The Project Management Office (PMO) is designed to integrate project management practices within the organization. The PMO is responsible for execution and delivery of projects, soliciting business solutions, executing governance and control, communications throughout the organization and ensuring successful delivery of both large and small projects. Also included within the PMO, are the Business Analysts who elicit and document needs based on business processes, policies and governing regulations and translate them into specific and identifiable requirements that can be developed to enhance existing systems or create new systems such as our Offender Management System. The PMO works closely with the Quality Assurance team to ensure that business needs are met for all existing systems and any future development.