VINE – Victim Information and Notification

• VINE uses computer and telephone technology to automatically notify crime victims and interested parties about changes in an inmate’s custody status.
• VINE notifies registrants when an inmate is released, provides out-to-court information and escape notifications. For more information about types of VINE notifications, please contact the New Mexico Corrections Department Victim Services at (877) 842-8464, Monday through Friday 8:00 a.m. to 5:00 p.m. MST or via e-mail at cdvictimsrvcs@cd.nm.gov.

• You can register with VINE by telephone, text messaging and/or email address.  To register, call the New Mexico VINE toll-free line at (877) 551-8463, or go to www.vinelink.com.
• You may register to receive notification on multiple phone numbers, including a cell phone.
• You will need to choose a personal identification number (PIN) for telephone notification.  When VINE calls the phone number(s) that you provide, you must enter your PIN to confirm that you have received the notification.
• VINE will continue calling you until you enter your PIN, or until 48 hours have passed.  Please have your PIN available so you can stop the notification calls.
• If an answering machine answers, VINE will leave a message and continue calling you until you enter your PIN or until 48 hours have passed.

• You can call VINE at (877) 551-8463 and receive information through an automated information system or you can call that number then press zero to speak with a trained VINE operator.
• You can go to www.vinelink.com to get offender custody status and location information online.

• If your phone number or e-mail address changes, you will need to update your registration information.  You can update your registration information by visiting www.vinelink.com.  Click on “Update Registration.”  Do NOT re-register with your new information.
• If you change phone numbers, please delete your former phone number from VINE.
• If an offender in a county jail is transferred to another county jail or to the New Mexico Corrections Department.  You must re-register with VINE once the offender is transferred to another facility.  The VINE system will guide you through the re-registration process.
• If you have any questions about updating your registration and/or re-registration, please contact VINE at (877) 551-8463 and press zero to speak with a trained operator.

1. NM VINE will leave a message on an answering machine.  You may prefer that a child or other household member not hear a NM VINE message.  Please register for notification at a phone number the child or person will not answer when this is the case.
2. You must update your information with NM VINE to continue receiving notifications if your e-mail or phone number changes.
3. Do not depend solely on the VINE service for your protection from the offender.  If you feel that you may be at risk, take precautions as if the offender has already been released.  If you feel you may be at risk, contact your local law enforcement agency or your local victim service program for immediate support.  For further assistance, please call the New Mexico Corrections Department Victim Services at (877) 842-8464 Monday through Friday 8:00 a.m. to 5:00 p.m. MST or via e-mail at cdvictimsrvcs@cd.nm.gov.
4. You may access vinelink.com and click on the Local Victim Resources section for more information on other victim resources available in your area.

For notifications received in error contact: (877) 551-8463 (press zero to speak to a VINE operator)

Please Contact the New Mexico Corrections Department’s Victim Services toll-free at (877) 842-8464 Monday through Friday 8:00 a.m. to 5:00 p.m. MST or via e-mail at cdvictimsrvcs@cd.nm.gov

For offender information, you may contact the New Mexico Corrections Department’s Inmate Family Services:

Via Email: cdfamilysrvcs@state.nm.us.

Vial Phone:
Call Office: (505) 827-8710 or (505) 231-47-62

Please leave a message if we are unable to answer the call.