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Family & Offender Resources

The Family Constituent Services & Correspondence Office serves the growing number of families directly affected by the incarceration of a loved one. As the central point of contact between the New Mexico Corrections Department (NMCD) and inmate family members, we assist with navigating a complex correctional system.

We utilize a family-focused approach to support and encourage strong family and community ties that promote the inmate’s reentry success.

We promote open lines of communication for general, yet relevant information to questions or concerns. Because we only provide general information, specific questions about an offender’s status should be addressed to the institutional caseworker and/or the probation & parole field officer.

We respond to specific concerns by referencing department policy and appropriate referrals to other areas of the Department to address. Please be mindful that this office is a channel for information and will not circumvent departmental policies and procedures.

Our office assists New Mexico constituents, legislative entities, other state agencies, and the general public. This office also responds to numerous inquiries sent to the Governor’s Office.

An inmate reunited with her family

Please note: There is a large volume of work on a daily basis and staff make every effort to address each question or complaint in a timely and efficient manner. We strive to respond within five business days, but please understand some issues may take longer.

For assistance, questions or comments for Family Services please send an e-mail to CDFamilySrvcs@cd.nm.gov

Call Office: (505) 827-8710 or (505) 231-4762
Please leave a message if we are unable to answer the call.

When submitting an inquiry, please provide the following:

  • Offender’s full name
  • Offender’s NMCD#
  • DOB and/or SS# (if available)
  • Your Relationship to the Offender.

NMCD is unable provide any offender health and/or mental health information without a current, signed, and witnessed or notarized release from the offender authorizing the release of the desired information. Please be advised that all Medical inquiries will be reviewed.



Inmate name and NMCD#

C/O Securus Digital Mail Center

P.O. Box  25397
Tampa ,FL 33622

Quarterly Package Program

Union Supply Direct

Union Supply Direct is the NEW Quarterly Package provider for the New Mexico Corrections Department.

Since 1991, Union Supply Direct has given family members and friends the opportunity to send packages to inmates across the United States.

Family and friends can order a Quarterly Package for their loved ones incarcerated in the New Mexico Corrections Department. Quarterly packages consist of food items such as coffee, snacks, drink mixes, pastries, chips, candy and much more.

The items presented on the website  https://www.nminmatepackage.com/Home.aspx are pre-approved by the New Mexico Corrections Department so you can shop with the assurance that everything we make available is approved.

Please see the Rules and Regulations or FAQ sections for more information on Inmate Packages

NM Inmate Package

Click to see more information

How to Order

NM Inmate Package

Click to see more information

(562) 361-5734

Dept. 610 P.O. Box 619059
Dallas, TX 75261-9059

Contact Us

Live Chat:


(562) 361-5734

Monday – Friday: 5:00 am – 9:00 PM (CST)
Saturday: 6:00 am -2:00 pm (CST)
Sunday: Closed

Please make sure that you have the state, inmate number, and facility information when inquiring about an order.

Box of Candy