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Reaching out for help

The Family Constituent Services & Correspondence Office serves the growing number of families directly affected by the incarceration of a loved one. As the central point of contact between the New Mexico Corrections Department and inmate family members, we assist with navigating a complex correctional system.

We utilize a family-focused approach to support and encourage strong family and community ties that promote the inmate’s reentry success.

We promote open lines of communication for general, yet relevant information to questions or concerns. Because we only provide general information, specific questions about an offender’s status should be addressed to the institutional caseworker and/or the probation & parole field officer.

We respond to specific concerns by referencing department policy and appropriate referrals to other areas of the Department to address. Please be mindful that this office is a channel for information and will not circumvent departmental policies and procedures.

Our office assists New Mexico constituents, legislative entities, other state agencies, and the general public. This office also responds to numerous inquiries sent to the Governor’s Office.

Please note: There is a large volume of work on a daily basis and staff make every effort to address each question or complaint in a timely and efficient manner. We strive to respond within five business days, but please understand some issues may take longer.

Victim Information Notification Everyday logo

For assistance, questions or comments for Family Services please send an e-mail to CDFamilySrvcs@cd.nm.gov.

When submitting an inquiry, please provide the following:
Offender’s full name, Offender’s NMCD#, DOB and/or SS# (if available) and your Relationship to the Offender.

NMCD is unable provide any offender health and/or mental health information without a current, signed, and witnessed or notarized release from the offender authorizing the release of the desired information. Please be advised that all Medical inquiries will be reviewed.

VINE is a free and anonymous telephone service available to anyone who seeks public information about the custody and location of an offender.

Quarterly Package Program

Union Supply Direct

Union Supply Direct is the NEW Quarterly Package provider for the New Mexico Corrections Department.

Since 1991, Union Supply Direct has given family members and friends the opportunity to send packages to inmates across the United States.

Family and friends can order a Quarterly Package for their loved ones incarcerated in the New Mexico Corrections Department. Quarterly packages consist of food items such as coffee, snacks, drink mixes, pastries, chips, candy and much more.

The items presented on the website  https://www.nminmatepackage.com/Home.aspx are pre-approved by the New Mexico Corrections Department so you can shop with the assurance that everything we make available is approved.

Please see the Rules and Regulations or FAQ sections for more information on Inmate Packages

Click here:


How to Order

Web :


Dept. 610 P.O. Box 619059
Dallas, TX 75261-9059

Contact Us

Live Chat :



Monday – Friday: 5:00 am – 9:00 PM (CST)
Saturday 6:00am -2:00 pm (CST)
Sunday : Closed


Please make sure that you have the state, inmate number, and facility information when inquiring about an order.

Visitation Application

Correspondence Regulations

Offender Family Guidebook

Resources for Families & Offenders

College and Vocational Scholarships

Supporting Children of the Incarcerated

Frequently Asked Questions